Refund & Returns
1. REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
Please note that returns will need to be sent to the following addresses:
For Singapore: C/O Treat Therapeutics, 8, #04-12 Jln Kilang Timor, Kewalram House, 159305
For the United Kingdom: C/O Treat Therapeutics via The Packsmart Group, Princes Drive, Coventry Road, Kenilworth, CV8 2FD, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
3. EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
mailto:email@example.com?subject=Hi!%20I'm%20looking%20for%20more%20information%20about%20refundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
6. RISKS AND CONSIDERATIONS REGARDING SERVICES (if applicable)
You agree, acknowledge, and represent that information you learn from Treat is not designed to diagnose, prevent, or treat any condition or disease or to ascertain the state of your pet’s health and that you understand that the Treat services are intended for research, informational, and educational purposes only. The Services are not intended to be used by you for any diagnostic purpose and are not a substitute for professional medical advice. You should always seek the advice of your veterinarian or other health care provider with any questions you may have regarding diagnosis, cure, treatment, mitigation, or prevention of any disease or other medical condition or impairment or the status of your health. Treat does not recommend or endorse any specific course of action, resources, tests, veterinarian or other health care providers, drugs, biologics, medical devices or other products, procedures, opinions, or other information that may be mentioned on our website. Reliance on any information provided by Treat, Treat employees, others appearing on our website at the invitation of Treat, or other visitors to our website is solely at your own risk.